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Shandong Chpater Event 2013
IAOP Shandong Chapter Meeting  
Innovation & Creativity in Overseas Outsourcing Business  
Sponsors: ReSource Pro, CentLing Technologies, Windward Systems
Organizers: International Association of Outsourcing Professionals (IAOP)
Qingdao Association of Outsourcing (QAO)
Qingdao International Business Association (QIBA)
Agenda  Agenda
3:30pm - 4:00pm Conference Registration and networking & Cocktails
4:00pm – 4:20pmWelcome & Opening Speech from Matthew Bruno, Chairman of IAOP Shandong Chapter
4:20pm - 5:00pmThe Changing Game of Global Outsourcing from Dr. Vanban Le Wu, CTO, CentLing Technologies
5:00pm – 5:20pmTea break
5:20pm - 6:00pmBig-Data, Cloud, & Outsourcing from Michael Feinberg, President of Windward Systems
6:00pm – 6:30pm Panel Discussion - How Technology & Innovation Change the Outsourcing Landscape?
Moderator: Matthew Bruno, Managing Director at ReSource Pro
Bele Guang, CEO, CentLing Technologies
Dr. Vanban Le Wu, CTO, CentLing Technologies
Michael Feinberg, President of Windward Systems
Chris Watkins, Director of Technology at ReSource Pro
Speaker's Bio
Matthew Bruno Managing Director of ReSource Pro
Matthew Bruno

Matt founded ReSource Pro in 2003 after moving to China to teach English in 2001. He currently serves as Managing Director of the company's China Operations. From 1999-2001, Matt was a Product Development Analyst for Distinguished Programs Group, where he specialized in the implementation of new insurance programs, designing procedures, reports, and workflows. Matt has continued his pursuit of education and completed the Harvard's Owner/President Management Program. As Managing Director of ReSource Pro, Matt brings together an understanding of U.S. insurance agency operations, client services, technology and the Chinese business environment. Matt speaks fluent Chinese.

With three operation centers in Qingdao and Jinan, ReSource Pro has grown from one employee to today's 1600 under Matt's management and the company is the now largest English language based insurance business process managing solutions provider located in China. Targeting insurance agencies, brokers and MGA, as well as carriers, ReSource Pro has 174 clients located across the US. It also has clients in Canada and Britain.

Matt is also the founder and chairman of IAOP Shandong Chapter.

Vanban Le Wu Ph.D. Chief Technology Officer of Centling Technologies
Vanban Le Wu

Mr. Vanban Le Wu is the Chief Technology Officer of CentLing Technologies since 2009. He had a Ph.D. degree in Electrical Engineering and Computer Science from Northwestern University. He worked in U.S. Bell Laboratories for nearly 30 years going through three telecommunication technologies evolutions – from electronic switching to digital switching and packet switching. He received a U.S. patent on "Telecommunications Database Accessing Method" in 1990. He was a project lead in the study of Trauma Care Information System funded by US Department of Defense ARPA and AT&T in 1995. He was an adjunct professor in Fudan University in 1999 and U.S. Northwestern University from 1999 to 2001 for the Management of Information Technologies Program (MITP). He is currently an adjunct professor of Beijing University giving lectures in the Software and Microelectronics department.

Under the leadership and guidance of Mr. Wu, CentLing Technologies R&D organization completed numerous outsourcing projects for Alcatel-Lucent. He gave consultations to the development of Hospital Information System for municipal hospitals in Qingdao and many CentLing intellectual properties for the Company. Besides, Mr. Wu contributed to the realization of Quantum Communication and E-logistics Information System applications.

Mr. Wu's research interests include Computational Geometry, Internet of Things, Cloud Computing and Quantum Computing.

Michael Feinberg President & Founder of Windward Systems
Michael Feinberg

Michael has many years of C-level experiences with a reputable company where he exercised his technical expertise, global offshoring skills, program management, leadership, delivery experience, business acumen, and software architecture ability to the benefit of the company. Partnered with former CEO of US public company, Michael founded Windward Systems Inc., a Global IT outsourcing agency operating in US, UK, Australia, China, Vietnam, India, and Thailand. Windward addresses a major void in the IT marketplace by making connection with the global labor workforce simple and cost effective. Windward provides unique value to other businesses through the understanding of cultural differences relative to strategic geographical selections meeting specific project or corporate needs.

Bele Guang President of CentLing Technologies Co., Ltd.
Bele Guang

Bele has been President of CentLing Technologies Co., Ltd. since 2009. During 1999 to 2009, he was engaged in communications systems research and development, as well as served as R&D director of Qingdao Alcatel-Lucent Technology Co., Ltd. Within his tenure in Alcatel-Lucent, Bele has been in charge of several global R&D projects of Bell Laboratories, a worldwide famous laboratory located in the United States. Meanwhile, a number of R&D product lines of Alcatel-Lucent US have been transferred to Alcatel-Lucent Qingdao with Bele's leadership.

Bele, as an experienced engineer, has possesses a wealth of technical attainments in communication software. As a president, he owns advanced management concepts and methods of the world's top 500 enterprises. During Bele's leadership in CentLing Technologies, CentLing has developed into an enterprise with almost 500 high qualified employees since 2009. Currently,CentLing Technologies has been stepping forward to an new operation mode with standardization and scientization with Bele and his management team.

Chris Watkins Director of Technology at ReSource Pro
Chris Watkins

As the Director of Technology at ReSource Pro, Chris has been continuously developing IT and MIS infrastructure and utilized technologies to help the company achieve a successful record of increase in value output, productivity, efficiency, while actively reducing costs and bringing the organization's Information Security risks under explicit management control and oversight.

Prior to joining ReSource Pro, Chris worked as a Senior Consultant for Deloitte Consulting. Chris graduated from Carnegie Mellon University with a Master's degree in Information Systems Management in 2006, and completed an executive education program from Harvard Business School in 2013.

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